Privacy Policy

fix77 (referred to in this Privacy Policy as "fix77", "we", "us", or "the Operator") operates the online betting and gaming platform accessible at fix77.club. fix77 is the data controller responsible for the personal data of Members and visitors to fix77.club.

This Privacy Policy describes our practices with respect to the collection, use, disclosure, storage, and protection of personal data processed in connection with your use of fix77.club and all associated products and services, including our sportsbook, live casino, slots, bingo, and virtual sports offerings.

fix77 primarily serves players located in Indonesia. Where Indonesian data protection laws and international best-practice standards differ, fix77 applies the higher standard of protection to your data. By registering an Account on fix77, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

In this Privacy Policy, the following terms have the meanings set out below:

• "Account" — the individual player account registered by a Member on fix77.club.
• "Cookie" — a small text file placed on your device by the fix77 website or a third-party service provider to enable functionality, analytics, or personalisation.
• "Data Controller" — the entity that determines the purposes and means of processing personal data; fix77 is the Data Controller for Member data.
• "Data Processor" — a third party that processes personal data on behalf of fix77 under a contractual data processing agreement.
• "Member" — any individual who has successfully completed the fix77 registration process and holds a verified Account.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, mobile number, payment details, IP address, and device identifiers.
• "Platform" — the fix77 website at fix77.club, all associated subdomains, and all gaming and betting products accessible via those domains.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, and deletion.
• "Sensitive Personal Data" — a subset of personal data warranting heightened protection, including data revealing racial or ethnic origin, political opinions, religious beliefs, health information, and financial account credentials.
• "Visitor" — any individual who browses fix77.club without registering or logging in to an Account.

fix77 collects the following categories of personal data, depending on how you interact with the Platform:

fix77 collects personal data through the following channels:

• Direct Submission: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated Technologies: Technical and usage data collected automatically when you visit fix77.club, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 11 (Cookies & Tracking) for full details.
• Payment Processors: Transaction confirmation data (amount, timestamp, reference number, and masked account identifier) received from our third-party payment partners when you make a deposit or withdrawal via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Identity Verification Providers: Where fix77 uses a third-party KYC provider to validate your government-issued ID (KTP or passport) and selfie photograph, that provider returns a verification result and risk score to fix77. fix77 does not retain raw biometric data beyond the verification process.
• Third-Party Game Studios: Game studios including Pragmatic Play, Evolution Gaming, Pocket Games Soft, Habanero, NetEnt, Microgaming, and Spribe may share aggregated game-round data and bet results with fix77 for the purpose of account reconciliation, fraud detection, and regulatory reporting.
• Fraud Prevention and Analytics Providers: fix77 may receive risk-scoring signals from fraud prevention partners based on Technical Data such as IP address, device fingerprint, and behavioural patterns on the Platform.

fix77 processes your personal data for the following purposes:

• Account Management: To register, verify, maintain, and administer your fix77 Account, including processing login credentials and enforcing account security.
• Identity Verification (KYC): To verify your identity, confirm that you meet the minimum age requirement of 21 years, confirm your residence in an eligible jurisdiction, and comply with anti-money-laundering (AML) obligations.
• Transaction Processing: To process deposits and withdrawals in IDR via supported Indonesian payment channels and to maintain accurate financial records of all transactions on your Account.
• Service Delivery: To provide access to sportsbook, live casino, slots, bingo, virtual sports, and all other gaming products on the Platform, and to resolve technical issues affecting your experience.
• Bonus and Promotions Administration: To assess your eligibility for, activate, and track the progress of bonus offers, free bet credits, cashback promotions, and seasonal campaigns.
• Responsible Gaming: To monitor your gambling behaviour for signs of problem gambling, to enforce deposit limits, loss limits, and self-exclusion requests you have applied to your Account, and to fulfil fix77's duty of care obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus abuse, and other prohibited conduct as defined in fix77's Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests submitted via live chat or email.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements, including retaining transaction records for the minimum retention period required by our licensing jurisdiction.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and product offering of the fix77 Platform.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, new game announcements, and seasonal campaign notifications by email or in-platform notification. You may withdraw this consent at any time via your Account settings.

fix77 processes your personal data on one or more of the following legal bases:

Where fix77 relies on legitimate interests as a legal basis, we have assessed that our interests in operating a secure, compliant, and fraud-free platform do not override your fundamental rights and freedoms, given the nature of the data processed and the safeguards we apply.

fix77 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Processors: fix77 shares the minimum necessary financial data (name, bank account number or e-wallet identifier, transaction amount in IDR) with our payment processing partners — including banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, and BSI, and e-wallet providers OVO, DANA, GoPay, ShopeePay, and LinkAja — solely to execute your requested deposits and withdrawals.
• KYC and Identity Verification Providers: fix77 shares identity documents and selfie photographs with certified third-party KYC providers under strict data processing agreements. These providers verify your identity and return a result to fix77; they do not retain your biometric data after verification is complete.
• Game Studios: Third-party game studios hosting games on the Platform (including Pragmatic Play, Evolution Gaming, Pocket Games Soft, and others) receive your Account identifier and game-round data to authenticate your session and record bet outcomes. These providers act as data processors under contractual agreements with fix77.
• Fraud Prevention and Security Providers: Technical Data (IP address, device fingerprint, behavioural signals) may be shared with fraud detection service providers to assess transaction risk and prevent account takeover or payment fraud.
• Legal and Regulatory Authorities: fix77 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or the directives of fix77's licensing authority. fix77 will notify you of such a disclosure where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of fix77's business, your personal data may be transferred to the successor entity, which will be bound by obligations at least as protective as this Privacy Policy.

fix77's primary servers and data infrastructure are located outside Indonesia. Your personal data may therefore be transferred to and processed in countries other than Indonesia. fix77 ensures that all international transfers of personal data are subject to appropriate safeguards, including:

• Contractual data processing agreements with all third-party processors that incorporate standard data protection clauses equivalent to international best practice;
• Transfers only to processors operating in jurisdictions that maintain data protection standards recognised as adequate by fix77's licensing authority; and
• Technical safeguards including 256-bit SSL encryption and access controls that apply regardless of the processing location.

By registering an Account on fix77, you acknowledge that your personal data will be transferred internationally as described above. If you have questions about a specific transfer, please contact fix77's data protection contact as described in Section 15 of this Policy.

fix77 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention requirements:

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

fix77 applies a defence-in-depth approach to data security. The following technical and organisational measures are in place to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and fix77.club is encrypted using 256-bit SSL/TLS. The padlock icon visible in your browser's address bar confirms an active encrypted connection.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their fix77 Account. fix77 customer support agents are trained never to request a Member's full password or 2FA code via any channel.
• Access Controls: Access to personal data within fix77's internal systems is restricted on a need-to-know basis. Staff with access to Member data are subject to confidentiality obligations and receive regular data security training.
• Data Minimisation: fix77 collects only the personal data strictly necessary for each stated purpose. We do not collect or store data that exceeds what is required to operate the Platform and meet our legal obligations.
• Penetration Testing and Vulnerability Management: fix77's Platform undergoes regular security assessments, including penetration testing by qualified third-party security professionals. Identified vulnerabilities are remediated in accordance with a risk-rated patching schedule.
• Incident Response: fix77 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, fix77 will notify affected Members without undue delay and will report the breach to the relevant supervisory authority within the timeframe required by applicable law.

fix77 uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate and improve the Platform. The following categories of cookies are used:

fix77 does not use third-party advertising cookies or deploy retargeting pixels from social media platforms. You can manage your browser's cookie settings at any time; however, disabling strictly necessary cookies will impair the functionality of the Platform, including your ability to log in and place bets.

You have the following rights in relation to the personal data fix77 holds about you. To exercise any of these rights, please contact fix77's data protection contact as described in Section 15.

• Right of Access: You have the right to request a copy of the personal data fix77 holds about you and to receive information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data fix77 holds about you. You can update basic contact details directly from your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to fix77's legal obligation to retain certain data for the minimum periods set out in Section 9.
• Right to Restriction of Processing: You may request that fix77 restrict the processing of your personal data while a rectification request is being assessed, while you object to processing, or where you require the data to be retained for the establishment, exercise, or defence of a legal claim.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that fix77 transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object at any time to processing of your personal data where fix77 relies on legitimate interests as the legal basis, including profiling for fraud prevention purposes. fix77 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (including marketing communications and non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, use the unsubscribe link in any marketing email or adjust your preferences in your Account settings.

fix77 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and fix77 will notify you of the extension and the reason for it. fix77 will not charge a fee for handling data rights requests except where they are manifestly unfounded or excessive.

fix77 is strictly an adults-only platform. No person under the age of 21 is permitted to register an Account, access the Platform, or engage in any betting or gaming activity on fix77.club. fix77 does not knowingly collect personal data from individuals under the age of 21.

fix77's registration process includes an age declaration and is subject to KYC verification to confirm that the applicant meets the 21+ age requirement. Where fix77 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately suspend the relevant Account, delete all associated personal data, and reverse any financial transactions linked to that Account.

Parents and guardians are encouraged to use internet filtering and parental control software to prevent minors from accessing gambling websites, including fix77.club. If you believe a minor may have accessed or registered on fix77, please contact our support team immediately via live chat.

fix77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing obligations. When material amendments are made, fix77 will notify Members via their registered email address or via a prominent in-platform notification at least 7 days before the amended Policy takes effect.

The "Effective Date" shown at the top of this Privacy Policy will be updated to reflect the date of each revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and request Account closure before the amendment takes effect.

fix77 maintains a version history of all previous Privacy Policy editions. If you require access to a prior version, please submit a request to fix77's data protection contact as described in Section 15.

If you have any questions, concerns, or requests relating to this Privacy Policy or fix77's processing of your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via fix77.club — the fastest channel for all privacy and data queries. Indonesian-speaking agents are available at all hours.
• Email: [email protected] — plain text, not a clickable link. Please include "Privacy Request" in your subject line. Standard response within 24 hours; data rights requests within 30 days.
• FAQ: Common privacy and account security questions are answered on our FAQ page.

If you are not satisfied with fix77's response to a data rights request or privacy concern, you have the right to lodge a complaint with the competent data protection supervisory authority in fix77's licensing jurisdiction. fix77 encourages you to contact us directly in the first instance so that we have the opportunity to resolve your concern before a formal complaint is filed.